After having initially ordering sofa corner power recliner in November 2017, which was faulty by DFS, i got a refund and went to SCS in May 2018, Sales staff and customer service was fantastic when they was taking my order for Destiny Manual curved Recliner and power recliner chair. £1.800 + £300 more than my original budget. Rude delivery person that did not seem to know about the sofa, who wanted to shout at me telling me it does not state on the paperwork that i resided in a flat and it would not fit in the lift as it is over 8 foot long and on one unit. I had informed at the time of purchase that I lived in a flat, as it was a recliner at both ends they detach. Delivery driver insisted it didn't being over tired as i had just spent the weekend getting flooring done and the room prepared for sofa, i said, "I tell you what if you go down to the van and you find that it is one unit and you can not get in the lift, take it back and i will get a refund. I believe when he got downstairs he found i was right and was unhappy, as when he put the sofa together, the frame at the bottom of the recliner was twisted and would not go up or down without force. SCS wanted to Repair this at cost, i decided that it needed to be replaced, due to be delivered now in September 2018. Aside from the major fault, the appearance of the sofa was lumpy, bumpy, and uneven, unsightly, cushioning and the sofa look used, worn it looked like it was secondhand. The day of delivery, there was a major burst water pipe at the base of my flats that was bringing up the mud, I called SCS to inform them of the river of muddy water surrounding the building that would make any delivery very difficult, dirty and unsafe. When I was called back and charged for delivery of the Sofa, i felt was unfair, but i had no choice but to pay. The replacement came and I was going to send it back, on the advice of the delivery crew, I called SCS Croydon, and got them to note on the system that the appearance of the sofa was still uneven, lumpy bumpy, but I had been advised by the deliverers to see if it settled down. During this conversation following call to SCS, I received a call to say that my elderly father had fallen at home and had been admitted to hospital. I had to leave straight away to head to North London, On reflection I should have got the sofa taken back immediately, They sent out upholsterer, who did not put down any of my concerns, I added my comments, he said there was nothing that could be done that is how the sofas are, I called back as I had not been contacted and was told they will send out a technichian, this was never done, When I called back a few weeks later, again not being contacted by SCS, I was told a letter had been sent out they are not responsible for the delivery of correspondences, i queried why i was not emailed or called back, SCS said they would not go into any further conversation and directed me to RetailAdr, to take my complaint to them, i made my case on 10th December 2018 was nothing to be done, RetailAdr are saying that it can take up to 90 days for pre-investigations to take place April 2019, do not respond to emails on there dashboard and the telephone number seems not to want to put you through. Since November 2017 All I want is a Sofa with a little Luxury, if this too much to ask for? My advise spend your money elee where - Aftersales customer service is very bad. :(