Oh my god! What an absolute NIGHTMARE... we went in store on Boxing Day 2018, and chose a sofa marked at £395, by the end of the sale it was priced at just under £700, but we had fallen in love with it at this point and just decided to go with it. We also chose a carpet in the “sale” also promising “free delivery”. On the day staff were enthusiastic and friendly and tried to explain the delivery situation multiple times before we simply gave up and said fine, after a couple of hours in store with the understanding the cost of fitting would be taken off the carpet price but on the day we were required to pay the fitters an additional £110, and then extra for one carpet we couldn’t remove ourselves. The sofa is due for delivery mid February so after reading reviews we will have to see what that brings then. As for the carpets, they are currently being fitted, on the 25th January 2019. Initially told it would be this morning, called in the morning to suggest it would be around 1pm, finally arriving to begin work after 3pm. Our initial reactions both being “that’s not what we picked..” but with some uncertainty. On hindsight, it would have been better to do some research beforehand- Red flags should have been recognised to be honest when: -We were called required to pay an additional £40 because initial calculations were wrong. -upon official measurements being taken the calculations were wrong again, the man who came out unable to understand how the figures had been calculated and told us to go back into store and get a refund of £37, and told us they hadn’t even notified him of the additional payment -upon returning to the store, the same salespeople made eye contact and purposefully avoided any further communication. In conclusion, do your research and seriously consider if the risk is worth it.....