Took £2441 off me beginning of January for a carpet to be fitted. The young lad reegan I brought the carpet off just Slagged off carpet right saying how poor the customer service was. 1st time round the carpet was due to be fitted apparently a mix up and lack of communication ment they never fitted it (so wasted a day off for nothing. 2nd time Had my carpet booked into be fitted the fitter apparently had fallen and couldn't make it. However they didn't even phone us to tell us until 11am. Have tried to get my money back. The customer service is poor. Apparently no1 in the store us capable of doing refunds. Lady Jo who works there is just full of excuses (Probley not her fault) just the fact she works for a really poor run company. No helpful. No useful. Not actually cheaper than the others like they say. An reading reviews on other websites other customers have had the same issues. Only thing I'd recommend about SCS is not to go there. Absolute joke.