Awful customer service and will never shop from ScS again! Having purchased a light coloured suite I purchased the insurance and asked if I'd get a small cleaning kit provided (which I did with previous other companies I'd bought suites and insurance from) and was told yes, but I didn't realise until later that I'd paid for it and not only had I paid for it , there was also a choice of small or large and I'd paid for the large!! I'd let this pass as was excited for new suite. It wasn't delivered in the timescale and no attempt was made to call me to arrange delivery, I just received a text where I had to call a number back and was left in a queue to arrange delivery for which I'd had to pay for. On delivery day, the delivery men damaged my front door, the cleaning kit was not delivered and there was a flaw in the material of the sofa. The customer service is disgusting, they never call you back when they say they will, and it has taken over 2 months to get any resolution. The whole experience has been very stressful and I feel after the store has taken your money they really don't care.