I am disgusted with ScS !!!! My elderly parents bought 2 sofas (paying in full, in cash) from ScS. They also paid for insurance cover at the same time. The wrong sofas were delivered before Christmas and my Mum was devastated. She broke her heart, it was awful seeing her in tears. We rallied around due to the "couldn't care a less" attitude and rudeness of responses that received from ScS. We did NOT receive any apology!!! On 4th January Mum was in outpatients getting an ECG. I received a call from a driver saying he was at their house and couldn't get an answer . When I enquired why he was there he had been sent by ScS to collect the sofas. He did not have the correct replacement ones with him! Needless to say he did not get them. I was appaulled that they were going to knowingly leave vulnerable elderly customers with no living room furniture. Mum was sent straight across to A&E and later admitted for observation for AF. 5 days later Mum died. As I was leaving the hospital and Mums death bed ScS rang / text and emailed to say the new sofas were ready. I explained when they rang again about an hour later that Mum had just died. Despite this I received more communications and eventually my Dad said just get them delivered so we could be finally be left to grieve. They were delivered before we had even had a chance to bury her. A small consolation was that in one call from ScS they said that £200 was going to be repaid as a "goodwill gesture" for the inconvenience. IT HAS NOT!!, As if all of this has not been bad enough today, exactly 1 month after Mum died my grieving father received a letter from Castellan group saying they have received notification from ScS to cancel the protection plan. This is without his permission, without any explanation, without a refund of the cost of the plan and in utmost disrespect for an already poorly treated customer. I am furious, speechless and not going to accept this disgraceful treatment of s grieving elderly customer.