Fitters fitted vinyl to my kitchen. I requested they come back as it had creases in it. The fitters did not respond so contacted the store. The fitters came out and said there was a fault with it they recommended the store sends out a surveyor. He came and reported back creases and an uneven floor and all badly fitted. He also said the screening I paid an extra £200 for needed doing again. This was reported back then I got a phone call from head office saying they would replace and the store manager would be in touch. The store got in touch but they wanted to send out another fitter to have a look. He came verbally recommended the screening needed redoing and that it was badly fitted and recommended I get felt backed lino when it's replaced. He emailed the store and then I got a phone call from the store manager from Huddersfield to say they weren't replacing the lino as the dog had chewed it. He was rude and went onto say that they couldn't re use the vinyl cos the dog chewed it by the door. I never denied this but the original fault was with fitting and the time scale left before coming back. I asked about the screening and he said he knew nothing of this and that was the end of it. I told him I would dispute this with HO. I have since phoned again twice spoke to the same lady who said she would pass onto her manager. Until today not heard from them. But today the Huddersfield store phoned to say there was a shortfall in the replacement vinyl of £130 ish and they needed this before they would book it in. I asked about the screening and she said she knew nothing of that. I paid an extra £200 to have my floor level, it's still not level and I'm reluctant to pay the extra for thicker lino if I am covering up their error.