After asking for advice on which carpet was best for stairs and won’t go flat,I was sold some stair carpet with a guaranteed (£400) after 3 months it was completely flat and I’m having to replace my carpet.im very house proud but scs told me to hover it,which I do twice a day as well as brush it plus no one is allowed to wear shoes in the house.although they agree it’s does look bad and it shouldn’t of gone like this,they are saying there is nothing they can do! Even though it has a guarantee! Wouldn’t touch this shop ever again now after this! Shocking customer service! Oh and to top it off, they came and measured it when I ordered and I’ve since found out they actually ordered double the size and charged me ! Can not believe it.they definitely see me coming
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