Purchased £2200 worth of carpets from the Uddingston store. Told to lift my old carpets in advance then given only 2 DAYS notice that there wouldn’t be enough for my lounge. It would be another few weeks. Lies! I have had to chase them constantly. Never call when they say. It’ll eventually be 5 full weeks that I’ll be without any carpet in my lounge and that’s if they come through. I don’t trust what they say. Offered a paltry £100 for the countless disappointments. 5 phone calls and a visit to the store have resulted in countless stories and lies being told to me. Hours spent emailing and composing letters of complaint. Some weekend off!!!! Some staff members are very brash and rude over the phone, despite my reasonable requests and polite manner. Pity it’s their reflection on the company that I’ll remember instead of the only 2 polite staff members I’ve encountered.
Once you sign a contract with them they are not interested. Can’t say how long it has taken them to respond to my complaints as it’s mainly been me having to contact them after being promised calls and being left hanging. I have 3 young children and have had to cancel a family function due to having no lounge carpet! Don’t be fooled by the adverts and sales patter. Awful! NEVER AGAIN!
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