We bought 2 Kiki sofas, one in green and one in grey, when they were delivered the sofas came in halves, which cost £100 more, so they could get them through the doors. Had all the add-ons, insurance and care package, came to about £2,500 The legs wasn't central on both sofas, the cushions made you feel you were sitting on mount Everest, both left arms on each sofa didn't match the right side. When you sat on the sofas the side without the leg collapsed straight to the floor, when you sit down they creak, we are staying in our bedroom as you can't sit on them. There customer service seemed to take an attitude direction when we told them we wanted our money back, they were very sarcastic. Told us we wouldn't get our insurance money back, so that's great, we've got £280 insurance on sofas we don't possess. The care pack which we paid £50 for, we've never received it, delivery men said it would be sent. Please do not go anywhere near this company, their attitude stinks.