Don't bother with this company the after sales is terrible no understanding at all we have had nothing but trouble with our sofa the arms the seat the recliner had someone come out look at it report it wait for someone to get back wait up to 3 weeks before they came again to try to fix all the problems, but guess what turn up only to be told to fix one or two things so again more waiting having to call customer sales team again the dreaded call made to feel like it's our fault and will not replace only fix it where are our rights!! so here we go again out comes the chap to fix it again I feel sorry for him he has tried his very best but have put in report give it a week and see what happens if not on the phone again really do not know where to go with this it's been 3 months all because we didn't report it before 28 days.never again will we buy from scs the aftercare is rubbish if the company were to read these reports maybe they might see how people really feel and who knows even rectify it. Please train people who can understand the problem and not just read from a sheet where has face to face conversation gone all to easy for the company to just do it by phone no one wants to take responsibility anymore.