A dreadful experience....... We ordered carpet and underlay for our dining and bedroom with fitting. After spending up to three hours in choosing the carpets for the room and going through the payment in full. We were told that both of the carpets would be delivered and installed at the same time (some two weeks after placing the order). Which was a fine as this timed in with the renovation of the rooms and gave time space for the bed to be delivered and installed as well as the wardrobes. Little did we know what was going to happen. On the day of the delivery as discussed with ScS we would have both rooms free and clean off clutter so the fitters had less off an issue to lay the underlay and carpet. After waiting most of the day they turned up with two different sized carpets and limited underlay and limited grippers. After measuring and checking the rooms and the sizes of the carpets it was clear that the carpet sixes delivered were completely wrong, the carpet to be laid in the bedroom was delivered to the size of the dining room and viseversa with the dining room carpet being delivered to the size of the bedroom. The fitters raised this with the shop to check their paper work and order sheet double checked the room dimensions and all was confirmed that when scs placed the order they did not check or recheck the sizes n gave the wrong sizes to the manufacturer as a result the carpet delivered would not fit. We called Scs and spoke to the manger at the Leicester Branch. We advised that we have our bed installers coming over the weekend as well as the wardrobe being delivered few days after. This being the case how soon can the carpets be re ordered and laid.? We were advised the quickest turnaround would take 7 days if you are happy for me to give order. We asked about what compensation would be given as this is going to delay everything know and we are sleeping on the floor? Scs advised they were happy to give a £50:00 refund as a gesture of good will for all the inconvenience that has caused due to their mess up. We stressed that this is unacceptable as we done done everything on our side to accommodate the installation, and as a mistake on their part, it is going to delay the installation of the wardrobe and the bed by 10 days and we are unable to take any more time off. We advised it is going to cost us extra to put back the installation and take time out to accommodate the new fitting of the carpet - which for the record is still not confirmed by you.! After arguing for good hour we agreed to have the carpet re ordered with Scs - Leicester giving us a call the following morning to advise the fitting date. Guess what ? This call never came. After which I carried out an online review and found out this is not the first time ScS have messed up. That’s when we decided to call it a day and cancel the bedroom carpet order. The following morning we went straight to the store and asked for our money back and cancellation of the bedroom order. Even at this stage the manager did not give us any confidence in our order or gesture off good will to say don't worry we shall get this carpet order for you ASAP, nothing off the sort. Total shambles. I only wish I had read the reviews before. We eventually got part of the refund back but this has caused us much stress and anxiety not to mention that we have had to take additional days off work due to ScS mess up. Please Do not go to ScS they are a bunch off cheap cowboys who will give you more stress and worry. To be honest they trading standards should be informed off the way they do business as customer service is non existent. We know have had to go to elsewhere who have promised us delivery on time. Hopefully this will be better. I know we will never go back to ScS - Leicester again.