Awful company. I had what can only be described as the worst customer experience of my life. Ordered a carpet, took the day off work to be at our newly purchased home for it to be fitted (by a fitter of the company's choice, not mine!). My time slot was 7am-7pm. It got to 7pm and I rang SCS to see where the fitter was, they said they would contact him and he would contact me. This never happened. So at 7:30pm I rang again, they said they would ask the fitter to contact me again. The fitter rang me, slurring his words, and said he would be with me in an hour. I said I had taken a day's holiday for this, and was really unhappy that it was now 8pm with no sign of him. He offered to bring me a bottle of wine to make up for the fact he hadn't arrived yet! (WHAT?!) And kept saying "I don't want you to think we have been sat in the pub all day..." Strange thing to say? Now I obviously do think that’s where you’ve been. The fitter and his team didn't arrive until 10pm at night, slurring their words, fit the carpet HORRENDOUSLY, with the carpet not even reaching the edges of the room properly, pulling up all over the place. When ringing SCS to complain about the fitter THEY had supplied me with, they said it's not their liability, and I could've got my own fitter if i'd wanted. The only reason I got a fitter through SCS is because they were doing an offer where they pay your fitting fee for you. This complaint went on for 6 months, and I eventually gave up after receiving copied and pasted emails every time I chased the issue, which got me nowhere and i'm still left with this awful carpet that doesn't fit properly. There is no way to rectify this mistake, as SCS have all their terms and conditions covering every aspect of the business, protecting them of accepting liability at every turn. Never again will I use SCS for any service, flooring or furniture. I am making sure everyone I know doesn't ever use SCS either as I wouldn't want them to go through the stress and pain i've been through this year, a year which should have been the happiest time, moving into our first home together.