Good afternoon Sir/Madam, I have recently placed an order with SCS Doncaster and have had a really bad experience. Please see below time line of what has happened. I have condensed it for your reading. 21/03/2019 - Attended SCS Doncaster met with the sales person, chose a sofa, paid the deposit, left the store. A great experience polite and helpful staff and the sales lady advised if I paid the following week once I had been paid (28/03) the sofas as they are manufactured in England would be able to be delivered the 3rd week of April. 04/04/2019 - Contacted Doncaster SCS 25 times on the phone with no response. Contacted SCS Facebook Messenger instead to say i was struggling to get through and i recieved a response stating they would 'email the store for you and ask that someone contacts you'. I gave this information immediantly - never heard from the store. 08/04/2019 - Contacted SCS Facebook to find out when i would have a delivery date. SCS for the first time replied saying 'dont have a date to give you as yet the factory will advise i reckon you are looking at end of April/Early May. 23/04/2019 - I contacted SCS asking for an ETA as this was now the third week of April, the response back, 'your furniture is due into the DC on the 29th, you will get a call towards the end of the week to arrange a delivery'. 28/04/2019 - I have rang the store, the DC , and the head office by this point on multiple occasions and getting incredibly frustrated, i am then told on facebook by SCS 'we will only be able to book in your delivery once the stock is at the DC'. 30/04/2019 - I spoke to DC and they have said i will be waiting another MONTH. 30/04/2019 - SCS facebook 'i've emailed the store manager with your concerns/request to cancel to see if there is anything they can do for you'.. - STILL HEARD NOTHING BACK. 03/05/2019 - SCS Facebook 'just spoken to the store - the manufacturer had made a mistake and your sofa didn't make it onto the delivery. They have added it onto the delivery on Monday, you should recieve a call on Monday to arrange a delivery slot.' 06/05/2019 - No phone call received, spoke to SCS facebook and they asked for my number to call me to explain instead. He rang me and said that they had not manufactured my sofa yet so i was going to have a 3-4 week wait from the 6th. I asked to chase this up with the manufacturer as it's not good enough and SCS on the phone said they would do. Now, i have received a few messages off a girl called Hollie. Not very apologetic or willing to make some calls and help us get a sofa in our living room!!! The thing that has upset me most is we had a christening after party booked at our house for this weekend (11/05/2019) and we have had to cancel it and arrange a venue as there is nowhere for anybody to sit! An additional expense to us of £200 not to mention total inconvenience. Just to remind you also, we were promised the delivery by the instore sales person on the 3rd week of April so I had left plenty of time. Please, could somebody assist us in any way at all and just give us a date that we may receive this delivery, and if it isn't going to be in the next week, please allow us to cancel this order as I am upset, shocked, and unbelievably dissapointed with the whole experience. Best regards, Emily Mellor