I purchased a sofa in store before moving into a new house. To be honest, at the time I was quite happy with the service on the day. I was quoted 5 weeks delivery time and everything was paid upfront. Five weeks later I still hadn’t heard anything so I called the store, only to be told that they didn’t know why I was told five weeks delivery, as it was actually eight ( I have paperwork stating 5). They also said they had no acknowledgment from the manufacturer which they thought was unusual. The staff member I spoke to said he would investigate and get back to me. Three days later I’d heard nothing so I called back. To my annoyance, the original person I spoke to had not followed up the query and had not made a note on the system. The second staff member did call me back and informed me that there was a ‘delay’ with the manufacturer but my order had now been put through as urgent, with the new delivery date being, surprise surprise, within 8 weeks. Although I appreciate the second staff member following up my query, I feel misled. I feel I was told the wrong information to begin with, or there was some kind of administrative error. The fact my query was not followed up the first time was poor customer service. And if there was in fact , a ‘delay’, I am disappointed that SCS do not contact customers to inform them. It feels like once they have your money they don’t care. I have a painful body condition, and if I had had the correct information to begin with, I could have made the informed choice to either not purchase, or make interim arrangements for my comfort at home. Not a happy bunny.