Absolutely horrible customer service. I bought from them carpet for stairs and I ask them for fitting as well, the job which been done on my stairs was absolutely rubbish. Immediately after fitters left I called and sent email with pictures to customer service I did not get any respond on my email. In period of two mouths I tried to contact them 1000times and answer was still the fitter will contact you in 3 working days never does, then I ask them for the number for fitter and fitter said he is waiting for the carpet to be deliver for replacement. The people working for Scs specially in customer service they are not competent to do they job. Only one advice for the next customers if you can avoid to do anything with this company then do so.