We purchased a Barkley 2 seater power console on the 24th Feb this year due to my husband being diagnosed with lung cancer and going through chemotherapy, so he could relax and chill out when he could not sleep. It was delivered nearly 14 weeks later. After waiting a long time for the recliner we were eager to try. Once the guts set the recliner up and left and I came in from work which my husband had waited we both sat on the seats. To our horror the noise was horrendous - we had to wait until the shop was open the next day - they were polite and said we had to wait 2 weeks for an engineer to come out. I asked them if this would effect my consumer rights and they said no. As I made clear this piece of furniture was faulty. However I thought it might be a new loose or something too right that was making the noise. After 2 weeks I recueved my visit and he said there was nothing wrong and the material will wear after a time and the noise should go away. After expressing my concerns and asking how I get my money back he left leaving me a customer service number. They are saying there is nothing they can do and I have to live with the noise. Which I have to express is not a little rubbing noise its enough to be heard on a tape and in the next room. I have expressed my concerns for which I was redirected to the shop. A supervisor rang me and started advising me of my on line rights- when I said I did not want to know he was rude and unhelpful. The reason being I did not buy my product online but via the shop. I've still got a faulty product with a very sick husband who can't use it for the reason I first purchased it for. Please don't shop here, when all is well they are very helpful and seem as though nothing is a bother however as soon as there is a problem. Customer service is not helpful and they don't care. Please feel free to contact me if you want to hear the sound the actual couch makes not the display ones which are silent. Mrs M Duncan