My partner and myself was purchasing our first sofa together abd as you know this is a big thing for first time buyers and quite frankly I am disappointed in the the service in which I have received. I work in a 5* property and I understand that not everyone has that 5* service ability but this is rediculas. It started when we Brough our sofa they said it would take 12 weeks to be delivered from ordering which we understood and was find with then we was told 6 weeks in that it would be delivered early we through great so we waited in on a Saturday as we paid for a Saturday deliervy (9.03.19), however the sofa did not come and no phone call, so I called the store on Monday ask where the sofa was they said oh its been delayed it will be with you in two weeks I asked why I didn't receive a call regarding the change of date as I waited in all day for something not to arrive they said they had forgot. So again I waited on on 23.03.19 again my sofa did not turn up, again I called got the same responce on my they wmdidnt call which is rediculas and a lie, this time they said it would be delivered at the original 12 weeks so again I sat in waiting for a sofa which I knew would not come on 13.04.19 and suprise suprise it didn't turn up this time I called the store manager who said hthat he would call the manufacture and get a date and he would call back in a couple of days, a week past so I called back asked again what happened with the manufacture and when my sofa would be delivered he said he will call the manufacture once he is back from his annual leave and then come back to me at this point i had enough of the run around and service in which I was receiving from the Dartford store. I had asked the store manager Tony why had he not called them as he had promised originally that he would come back after a couple of days and now it's been a week and knowing what type of service I have received all ready and they number of days in which I had given up one would hope that the store manager would help, sadly I was wrong he said I had to wait until he was back from holiday and I needed to be patient, honestly I believe I had been. However I waited yet again for the store manager to come back from holiday this time I went down to the store cause clearly I was not getting anywhere over the phone. When I got down to the store I spoke to Chris who sold me the sofa and he apologised for what had happened that was the first apologise in which I received then he said the delivery date should be 4th May I said thank you and then asked to speak to the store manager to complain about everything a request a refund of my deposit of £300.00 considering our sofas Coast over £1200.00 I think the deposit was a small token. The store manager would not listen to what I had to say he would talk over me talk down to me like I was a silly lite girl and then said that the refund would be down to the manufacture. I said my complain is not regarding my sofas my complaint is regarding the service which I have been given and waiting my time over and over again, that is down to the store not the manufacture. He said he would only be authorised to give me £80.00 back, I said that is not good enough. So I said I'll take this further. I waited again for my sofas on 04.05.19 and half way though the day I received an email saying they would not be delivered today and they was not in the areas and they would be delivered on Tuesday I called up and said I would not be in and it will need to be a Saturday and I was a little confused that it wasn't being delivered the date in which they said they would. Finally my sofas was delivered 24 weeks after the order date. So I sent an email to the customer service team who never come back to me. I had to send 3 emails and then 3 phone called to get a responce from the customer service team who clearly didn't read my email an wanting to talk to someone higher than the store manager as they got the store manager to phone me and request why I had complained about him and the service I put the phone down and called customer service and said I need to talk to someone that is higher as my complaint was about the store manager. They said they will get the area manager to call me, I had to call a additional 3 times with 3 separate emails going to the area manager and still no responce from anyone it is now 13.07.19 clearly scs as a company does not care about there clients or customers like they like to out on their website with 5 starts for everything. I would never use scs again and I would never recommend the Company to anyone. I still do not have a refund or my complaint closed all I recievd was rudeness and scarcasim. It is easy for them to take your money but when they are in the wrong they never want to give it back. To anyone that reads this do not use this Company for anything.