Absolutely disgusting service. My grandmother who is 75 years old wanted a new sofa. Everything went fine, picked out the sofa she wanted. She was then roped into buying a new carpet, and paying for it all via cash. All paid upfront before even receiving anything. Surveyor came to do measurements, my gran then received a phonecall, stating she would be charged an extra £90 to fit, because her floor is concrete, her floor is suspended timber... How one can confuse concrete with suspended timber is beyond me, as she had told them on the phone. The quote from the carpet came through absolutely extortionate, when she had rang to ask why, we discovered they had given her a £30sqm carpet without her knowing. Because of all this hassle my whole family has been on the phone and faced abuse from the staff after trying to receive a refund and cancel. We've been told that a cancellation and refund is not possible as the carpet has already been cut and my grandmother is bound by contract. Firstly, if the carpet has been cut, how come it's going to take another 2 weeks to be delivered? Secondly, by law, any person can cancel a contract if they have not received goods yet, and should also by law, have a cooling off period. This company is an absolute disgrace, all they are concerned about is receiving their own money. The fact that they have the audacity to take advantage of an old woman is abhorrent. We will be taking this further, we will be contacting trading standards and ombudsman. Avoid this company at all costs.