My daughter ordered new carpets for the flat she had just bought. Back in June the fitters turned up late on Friday afternoon and "fitted" the carpet. I could have done a better job myself than the SCS contracted fitters did. The carpet is ragged at the edges with strands hanging off, has wrinkles in it, goes up the wall behind one of the doors where no one has bothered to trim it and in the large cupboard, for which SCS were aware carpet was required, has been cut short with large gaps between the wall and the carpet, a piece about 8 inches by 2 inches missing with a bit of carpet put into it to disguise it and the area next to the heating system left with no carpet at all. SCS have insisted that the original fitter will put it right but, first he was on holiday, then, on three occasions has failed to turn up at the agreed time. My daughter has insisted a different fitter will have to come and carry out the fitting and SCS finally agreed but their idea of a different independent fitter is the original fitters mate who was there for the original job! This has been going on for 6 weeks now and my daughter has been unable to move into her flat because of it since we cannot put anything into the large cupboard until it is properly fitted with its carpet. SCS meanwhile take ages to answer any emails and keep trying to foist my daughter off with the same fitters. Some of the worst service I have encountered and we certainly cannot recommend SCS to anyone.
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