Carpets are such poor quality, please avoid! Our carpets are not even a year old and the pile is matting/clumping together and the texture has changed. SCS Aftercare are just not interested, they are condescending and rude. They have also ignored their own representatives report who came to inspect our carpets, he confirmed the texture has changed and the pile is matting together. The carpets are supposed to have a 10 year heavy domestic wear warranty...yet we will be surprised if ours last the year let alone 10! The carpets have the deluxe underlay which was recommended, we never wear our shoes in the house, and we vacuum very regularly. There is no reason apart from poor quality and premature wearing that this should be happening! We will be seeking further advice on this matter...carpets cost too much money for this to happen!