I have NEVER received such horrific customer service in my entire life!! My shoddy sofa itself is bad enough, but you put your faith in the company that they will put things right for you, book an appt for an engineer to attend (having to wait 3 weeks for the first available date!)with a time slot of 12-5, today the day arrives....but sadly, your engineer doesnt!!! Even after my call to customer service at 4.15pm and them assuring me he would be with me next, the engineer himself called at 5pm and told me he had finished for the day, couldnt fit me in and the planners shouldnt have told me he would be attending as I was actually booked in at 5.30pm and he finishes at 5!!!😡 My husband took the day off work to be here, waited in all day, to then need to call to reschedule, be met by a point blank refusal to admit that your planning team made a mistake, and needing to now wait another 2 weeks for the rebooked appt!! I was told that your team wouldnt even entertain the idea of compensation for loss of earnings!! I have a corner sofa with a corner cushion that is so flat you are sat on wood, and an arm with the wood sticking into your side when you sit next to it!! Absolutely diabolical service to go with the diabolical sofa that I unfortunately paid over £1000 for (when it was half price might I add!!!!) I wont be recommending your company to anyone, or purchasing from you in the future, and am absolutely shocked that this level of service has occurred at all to be quite honest!!