I was not informed that I was expected to pay £29.99 delivery? What delivery it went to the store, collected by fitters and fitted which I payed for on fitting. When I purchased the carpet I was not shown any figures but told that my quote would be emailed to me which never arrived until the guy came to measure then he emailed my order and total cost. I was told that the fitter would ring the night before to arrange what time the carpet would be fitted. No one rang until I rang in the morning and then the fitter rang me to arrange a time. Very poor customer service