Bought a sofa in 2017 with 5 years cover. Last year one side of the sofa started to sink in. We contacted Scs Trafford and they gave us the number for a company called castilon. Absolutely useless, took ages to get back to us. We got in touch with Demi at Trafford and she gave us a number to call. The call handler apologised and said she would get someone to sort it out. Instead we got a letter saying we would have to pay! What was the point of telling us to take out 5 years cover? We tried getting in contact with Demi and got no reply. We tried contacting the showroom and no one answers the phone. £2500 down the drain, we'll never buy from here again or recommend them to anyone.