The initial service in store is excellent but of course they are out to make a sale. Follow up service is totally non existent. I like my sofa and chairs in the endurance range but despite all the rave recommendations by staff of this fabric being great and ideal with pets I wish I had gone for leather instead. The fabric is not suitable for dogs, the slightest damp mouth from a drink and you have a wet patch, it doesn’t mark so far but is off putting. You try the furniture in store, in our case many times taking months to decide which suite we felt was best etc and now it is here it really isn’t comfortable. The cushions are hard, hopefully they will soften over time, the back which seemed supportive in the shop props you at an awkward angle, suffering back and neck problems this is very uncomfortable. The awful thing about furniture is you can never really try it and if it’s not right too bad. The colour also was only via a swatch, again now in a full suite rather grey and dark. This is a problem no matter where you buy your furniture but the lack of any response from SCS is why I would not recommend them.