I bought a three piece sofa from scs 2 years ago. It cost £2500. Delivery was brilliant and sofa was amazing, so when I found that there was a problem with the legs on the sofa around 1 weeks later i contacted scs and they sent someone around 2 days later. The man fixed the legs because they had been put on the wrong way and everything seemed great. However about 4 months ago, when I was 8 months pregnant I sat in the sofa and the back leg caved in. I went into the store and they gave me a number to phone. Keep in mind that they advertise 10 year guarantee on the frame. I explained what happened and I was told I would have to pay £70 call out fee and then if the damage was my fault and not a manufacturing problem then I would have to pay to get it fixed. How this would have been my fault I would never know. As I have spent all my money on the sofa, I don't have any money for a call out. I have 3 children and a broken sofa that I cant afford to fix and cant even sell until its fixed. Thanks for your help scs! Ps my last sofa from dfs lasted me 15 years! I wouldn't be shopping here again!