Horrible experience at the Slough store. The moment we entered the store it started feeling like there is an enormous pressure being built up to purchase. The guy whom I asked to show me the sofa section was quite rude and literally mocked me for asking that. Then came another guy. He suggested to buy any furniture over £250.00 and then get a 20% extra discount on the carpet. Their collection of furniture at the store was terrible. We felt kind of trapped to buy two of their "two-stair" side tables. I paid £374.00 by my debit card. Then he asked me to pay £300.00 deposit for the sofa. I paid £300.00 by my debit card. Now, I asked for a receipt and he said it will come over the email. I asked for a receipt for the deposit and he said as the purchase hasn't complete (because the surveyor will come and take the measurement before the purchase is complete) he cannot give me any receipt either. We came back home and I checked the reviews and I wanted to kill myself. The reviews everywhere were terrible about the carpet and the fittings, the customer care service everything. I couldn't that night. Next day I drove about an hour to cancel the carpet order. After initial evasive replies the guy let me speak to the store manager. This guy started all sorts of excuses told me that the tables are "non cancel-able" so cannot be refunded. So a table which I only bought to get the 20% discount on the carpet is "non cancel-able". Wow! Then I asked where is my receipt for the table purchase. His initial response was "give me your mobile phone I will show you where it is in your gmail". Anyway after a long conversations, a lots and lots of patience I could get the carpet order cancel but not the tables. The tables haven't even been delivered and supposedly those will come when those will come. There a timeline of weeks. But if those do not arrive, I won't dare to call the customer care as I have no hope of getting them through. Going to the store again, well that's the last line of hope, to deal with them again? The scariest thing I might have to do. If you love peace in your life do not put your foot in there.