I have ordered a carpet and a sofa from SCS by the end of July 2019. After a very long delay, the fitting day for carpet was agreed on the 5th of November to be followed by the sofa on the 8th. On Saturday November the 2nd and in preparation for the new furniture, I took all the old carpet off and donated the old sofa. However, on the fitting day, I was shocked when the fitter broke the news: the carpet has wrong size! I was so frustrated! SCS sent a surveyor to take the measurements, hence it wasn’t my mistake whatsoever! Now with two children running around a solid wood I had to wait three weeks for the carpet to be reordered! SCS offered nothing and they were even so rude, as if it was my mistake. They didn’t even agree to provide any spare carpet while waiting to get the ordered one. I spent hours on the phone trying to find a solution but to no avail. SCS didn’t even show any sympathy and not even tried to take any responsibility for what happened. I spoke to citizen advice and the only thing they did is directing me to read consumer rights act . What a terrible experience