The worst service I have ever had... initially a fitting date is booked.. we take furniture out the day before and we get a call to say it’s now not happening and will have to be rebooked... we put the furniture back in the lounge.. and we rebook.. we get a delivery and guess what the carpet is fitted but it’s too short!!! The after sale is horrendous.. you get passed from pillar to post.. a refitting date is booked and guess what no one turns up.. did we get told.. no!! No one calls you back.. the advisors just don’t care.. advisors thinks it’s ok to just transfer you around because they can’t be bothered to deal with you.. no resolution is being given apart from £250 off a £1000 carpet to keep as it is..I really don’t think they get it!!.. the carpet is too bloody short.. really!!! An uplift and refund is offered .. again seriously that leaves my elderly mother without a carpet!! Regional manager Simon states that’s all they can offer... maybe he needs to speak to customers to actually realise the realisation of the problem.. it’s very easy throwing a unrealistic figure at someone... you ask for the CEO details... guess what! no has them... I will get them though and will be emailing the CEO.. It’s been weeks of stress for ourselves and my mother.. lots more incompetence that we’ve dealt with but too much to put on here.. otherwise you’d be reading a book.. I will not let this lie..