The aftercare have said some bizzare things to me to make me think all is being looked into, phone a few days later and no one is taking action to rectify your problem. The carpet is great just hope there is no problems come fitting day because aftercare is was like after work 3 days off staying at home waiting for solutions to be rectified and on the day no one called to say no one will be coming, I found out when I called them myself and when asked if they were going to tell me there was no response to my question apart from ummm ummm its the stores problem. Why even employ a customer service team, I think its probably just because its a legal thing there is no interest from scs to improve their cs services via training or whatever else can help, i think they have figured out that for there business model its more profitable for them to bot invest in cs. So the more people that see these reviews the better. They can then at least have an idea as i did not look at scs reviews before purchasing, obviously they probably have many happy customers more happy then unhappy But if you have an issue then based on my experience with this company i honestly feel youve got a job on your hands.