Oh my goodness, I have never had such trouble and lack of communication with a company in all my life! Cannot get through to anyone on the phone at all, tried various numbers, when I did contact someone they gave me head offices number which I had been trying constantly, when I tried to explain I had already rang this number several times with nobody answering, he just spoke over me. I have 200 free minutes on my mobile all used up and wasted trying to contact SCS. Do not go with this company. I also ordered a couple of carpet samples, they never arrived! Only good thing was the carpet fitters, and that’s only because they are sub-contracted. I wish I had never gone with them, totally useless! Also when we were in store the staff member who was assisting us was saying how one of the carpet fitters was always drunk, my carpet fitter and date of fitting was changed twice, and staff member said this fitted was more trust worthy, I said well I hope they are all the same and professional! Have emailed them after trying so long on phone, this was a month ago, still no answer from them. Complete unprofessional company and service.