We had our sofas delivered on the due date but had a very upsetting experience with the initially designated delivery people from the midlands. The cheeky B---- told us that they were delivering the goods on 15th Nov, 6 days ahead of the due date arranged with the shop when ordered. She then said if you do not take it when I say you will not get it before January. I explained that it was not possible because of home alterations. So I went to the shop and they said that they would sort it. They rang me in the afternoon and said the agreed date would be honoured, which it was. The final delivery guys Colin and Mark from the Seaham depot (not from the Midlands) who delivered the goods were more than helpful and set them all up and explained all we needed to know about the care of the furniture. The Retail World Gateshead branch persons that we initially dealt with were most helpful and we cannot knock them. I have read some of the other reviews and it seems as though we have got away lightly, Lets hope it stays that way.