Bought a sofa from the Horwich store on 05/11/2019. The member of staff romised me the sofa would be delivered on 29/11/2019 and delivery driver would be in touch when he is dropping it off. I'm happy with this and I advise the member of staff i will make sure my old sofa is removed from my property on 28/11/2019 as he has promised me the sofa will be here the day after. He confirms. No contact until 29/11/2019 when a Gentleman phoned to tell me the sofa will be in their warehouse on 04/01/2020!!! As you can tell i wasn't very happy with this. I contacted head office who advised it will be in their warehouse on 04/12/2019 and will be out for delivery on 05/12/2019. 04/12/2019 comes around and i get a text of SCS telling me to contact urgently to book a delivery... this confused me. I contacted and they advised me that it hasn't been booked in. So i explain I've spoken to the warehouse and the head office who have promised me it will be delivered on 05/12/2019. Gentleman pops me on hold while he speaks to warehouse. He then comes back to me and tells me warehouse has told him I've never been in touch and im lying. I've sent my complaint in and im still without a sofa with a 5 week old baby at home. struggling. This has caused major arguments and upsets in my household at a time that should be a happy occassion. Thanks SCS you are absolutely useless and will encourage anyone looking for new furniture to avoid you like the plague you waste of space!!!!!!