Couldn’t find a rug I liked so was told that if I liked a carpet they could make one and get a “whipper “to seal it .I picked one out that I liked and was told it would be 2-3 weeks as the whipper would be required .This was ok with me and they said they’d be in touch .This was on the 7th November 2019 ..On return from a 2 week holiday I still hadn’t heard anything and that was after 5 weeks .Returned to the store to be told “the carpet porter”wasn’t in and it would be contacted the next day.3 days later no contact but ring the store to be told someone will call back .No call !Rang back yesterday to be told the “whipper “would be coming on Friday (after 6 weeks and one day !) Returned to store today and got my money back ! I would like to add that despite my experience the staff were all very pleasant and helpful at the time of the sale but I feel that I should’ve be told earlier what the problem was .