When my endurance armchair started wearing very badly after just a couple of years, the manufacturers generously gave me enough credit to replace both the chair and sofa. The sofa was fine but they said they would need to replace both. The old furniture should have been collected when the new furniture was delivered but it wasn't, so had to be moved out onto my patio. As the sofa was still ok and I'd heard nothing from SCS I made the decision to give it away, rather than let it get ruined by the weather. It was only when I chased up the cleaning kit they'd failed to deliver that the failure to collect was flagged up and I was asked to return the sofa or fully cover costs. I've disputed this for months as I believe that SCS should take at least most of the responsibility but today, after months of discussions with a rude and confrontational Stevenage store manager, 5 emails and 4 phone calls to head office where they've promised to get back to me and haven't, I've finally given in and paid the money just to resolve it. I'm disgusted with this store and they certainly don't deserve even the one star I had to give.