Tried to buy carpet - during "sale" with "free fitting" advertised on TV. Waited 15 minutes trying to talk to a salesman - only 1 available and he was busy. Went back another day hoping to speak to sales but only 1 person there and didnt seem to know anything about carpets - but tried to waffle anyway - then another turned up who did seem to know - but - Told had to wait 2 weeks for carpet another wait for "contractors" to fit it but length of wait unknown required to pay £60 for "free fitting" of very small carpet plus extra £40 if contractors had to roll furnature about. Clearly not the sort of behaviour expected from a "large" retailer. In fact I'd say pretty decieptfull all round.