Spent nearly £4000 on carpet and leather 3 piece suite (for the second time in 3 years). One of the chairs got delivered damaged and because of the matching of the leather the whole suite needed replacing. Problems so far. When the replacement got delivered 12 weeks later it was incorrect. I ordered chocolate brown with contrasting beige/prado stitching and piping, the new suite was all one colour. This again didn't appear to be any problem and was offered another replacement. However after another 12 weeks I received a call form the manager of the store asking what it is I want doing as it has been going on for a while now. When I asked why my suite wasn't being delivered as I was told by the store sales person, I was informed that no such re-order had been placed as they are no longer doing the contrasting detail. I was told I could keep the existing suite (with damaged chair valued at £920) if I was prepared to accept £420 compensation. Needless to say they can come and collect the lot and I will go elsewhere with my hard earned money.