Had a sofa delivered in mid feb 2019 has had very light use, within a few months seat pads on both recliners started sinking, reported it to SCS and they sent an inspector to check. What a joke he was, told my wife we were not sitting on it properly !!!! and then said "where it is sinking you have to sit somewhere else on the sofa for 8 weeks and then move back for another 8 weeks so the seat wears evenly??????" I have been trying for 3 months to get them to fix it, but they ignore all emails , telephone calls and many visits to the shop, they are a disgusting company and should be shown up for what they are - con artists , I have threatened court action but that does not phase them either. Do not deal with this company they will take your money quickly and when it all goes wrong they are non existant, I have today written to the DAILY MAIL newspaper hoping they might find it worthwhile to show this company up!!!