Possibly the worst company i have dealt… Possibly the worst company i have dealt with in terms of how they treat customers.  Ive had bad aftersales service before but this place actually treat you like dirt BEFORE you have your purchase!!  Long story short (as poss) my wife and i purchased a beautiful sofa from SCS Aberdeen and Alan the salesman was brilliant. It must be said this is in no way a reflection on him.  Our sofa arrived in less than 3 weeks having been told up to 6, and a week before it arrived in store we were being harassed by the hub in Sunderland to give them a delivery day - we asked if we could have it delivered on a saturday (wasnt a prob when ordering and paying the £69 delivery fee) and were then told yes for more money.  So we decided to go midweek instead but would contact next day to advise which day . At this point the Sunderland based advisor got ratty with my wife saying they were too busy and had 40 sofas to deliver and needed a day. This turned into a heated debate and a fair bit of bad manners and comments aimed towards my wife. The advisor told my wife to phone back on Friday 24th Jan and it would be in store by then.  Tried multiple times that day without success and just an on hold for 15mins at a time..at 6:40pm the Aberdeen manager phoned me and i stated i had been unable to get in touch despite trying and would need to wait til monday morning to see if i could leave work to take delivery but would try and sort something out. This wasnt very well received and the feeling of being pushed and bullied into a day that suited THEM that my wife experienced continued.  I decided to collect the sofa on the Saturday after multiple conversations trying to arrange a date, and a friend with a van would assist me collect. Phoned hub office to be told not possible as in warehouse storage Even though their WAREHOUSE is at the back of the bloody store!!!  It was then stated even though agreed at purchase that i couldnt collect as the storemen werent there and they couldnt "dig my sofa out from behind all the others"  Another big argument ensued as nothing seemed acceptable. Manager eventually went to check location of sofa in warehouse and agreed to allow me to collect but "dont usually allow this" really??! I asked for delivery fee to be removed from remaining balance as well as the £30aftercare "kit" i dont need and yet again another problem. Stated this wasnt possible System didnt allow removal of kit,would cause him a big headache etc and not possible.  At this point i openly stated either remove the kit, and i collect at 5pm or cancel the order I was then told i was "holding him to ransom" wow.. just wow. This from a MANAGER.  Low and behold after that comment though and some heated debate he could magically remove the kit from balance and i could collect.  Arrived at shop at 5:15 and spoke with Salesman Alan who was completely unaware of the hassle,rudeness,and all carry on for a week He looked mortified.  Very uneasy atmosphere on arrival to store and manager said nothing other than "i need to get MONEY FROM YOU FIRST!!" as i approached collection area and laughed when he realised probably how rude that sounded. I didnt laugh nor did salesman.  Fee was finalised surprise surprise very little conversation and i went into the warehouse For the manager claiming earlier that the warehouse was "packed and he had to find my sofa behind others" this was clearly absolute rubbish as the storage area was 2/3 EMPTY and my sofa was sat in clear space on a trolley!!!!!! Another load of rubbish.  We simply popped open the rear doors and loaded my sofa into friends van, the reek of cigarette smoke it has to be said - in the sofa storage area was unbelievable.  What a lovely scent to have lingering around folls brand new sofas and carpets..clearly its the staff smoke area as well as a store!!  Alan again apologised for the experience and i said it wasnt his issue at all - which it wasnt!!  If my wife and i hadnt been absolutely in love with the sofa we had ordered they would have been told to poke it at the very first insult from Head office hub believe me Sadly we couldnt find the sofa for sale by anyone else.  It has to be said that from the 1st call basicslly demanding when we take delivery, to arrogant phone manners,to pushy staff on phone ordering you to be free for a delivery, to staff lying about not usually being "allowed" to collect,to being told its a hassle to get to in the warehouse, to being lied to that you cant take aftercare kit off system order, to being basically fobbed off, finding my sofa sitting in a store room reeking of cigarette smoke and being told i was going to be charged more £ if i couldnt collect when it suited them... UNBELIEVABLY bad experience..they DO NOT GIVE A HOOT they just want you to pay, take delivery and get lost.  For a company to treat you like this and the obnoxious phone manners from the hub office its a sad reminder that some companies just want your money and have zero interest in making it as easy as possible for you Excellent salesman..everything else is abysmal Guarantee it wont be me who wins my furniture for free as they probably dont like honest bad reviews My bets are i wont even get a follow up call. Too much hassle