Terrible service – it’s been over 1 year and issue still unresolved - never buy from SCS March 2019 the dining table was delivered but not what I expected. The table I saw and purchased in cash was white grey marble however the one that arrived to my house was cream/yellowish in colour. I reported the issue to the delivery men who noted it down and also agreed that the table was cream/yellowish. I also informed SCS immediately. Towards the end of March 2019, the manufacturer, Al Frank, came to have a look. Al Frank confirmed the table was a cream/yellowish and said they will send a replacement. Al Frank provided no paperwork for the visit which was strange. April 2019 the replacement table arrived but the table was worse than the current one, so I rejected the delivery. Because the delivery men dismantled my original table, they had to assemble it back but did an unprofessional job as it’s still loose and uneven. I immediately informed SCS. Kenny, the Bolton store manager, said he will deal with the issue and get it resolved ASAP. Obviously this did not happen. Kenny said the replacement table was sent by Al Frank as a gesture of goodwill and not as a replacement. I then provided the replacement table’s delivery note which stated replacement and quality on it. However this was not enough for SCS and Al Frank to conclude on the fact that the replacement table was sent due to the original being a defect. The issue was raised up to the regional manager then to the buyer’s assistant. The buyer’s assistant at SCS, Malisa Madison, said she will sort the issue out but again nothing happened. August 2019, I chased for an update. At this point head office said I rejected £400 compensation. But the funny thing was I was never offered the £400. It was the first time I heard of it. head office then said they will look into the matter. November 2019 Kenny said Al Frank have decided they will do nothing. Kenny advised me that the next option was to go down the ADR route, something I never heard of. I was advised this is a government backed method to help consumers with disputes with items. I asked Kenny for help and advice on how to do this but got no reply. December 2019 I chased for an update. I was asked whether the £400 will be enough and the case to be closed. Due to the time and effort I was putting in to resolving the issue, I agreed to take the £400 on the basis that a technician will come out and assemble my table as no one came out since April 2019. Head office told me that the £400 needs to be sent to me by the Kenny. They emailed him twice however got no reply. I then visited the store. I went out of my way to but the answer I got was that the email did not state whether the payment was approved or not. Also, as the technician was booked in for January 2020, Kenny said I can’t have the money until the table is assembled correctly. This contradicted what head office told me. 28 January 2020. The technician did not turn up even though I received a text message confirming the technician was on their way. I had to ring head office. The reply I got was ‘the text message was sent in error. There was no technician booked in for you’. I took a day’s leave from work so everything can be resolved but SCS did not fulfil their side of things. Between March 2019 and now, I have been chasing SCS for answers. I have also chased Kenny at the Bolton store. But every time I speak to Kenny he will blame the head office and vice versa. I have also sent in multiple complaints both to the store and to head office but no one has replied. It’s very concerning due to the fact that an email can’t be handled with care, I wonder if my personal details are safe either. I have also asked to speak to senior members in the head office multiple times however I am always declined with the answer of ‘someone will ring back’ but no one does. To conclude, the pain I have been through after buying this table is not worth it so I advise everyone not to buy from SCS. You rather pay extra elsewhere than suffer like me.