Avoid SCS at all costs. Bought some LVT from the Northampton store and used their approved fitter. After it was fitted we noticed there were lots of chips in the floor but also that there is almost like a lump in one part of the floor and the floor moves when you walk on it in that part and in other places. Got told by the Northampton store to contact the aftercare team and someone would come out to have a look, the aftercare team don’t ever answer the phone, sent an email no reply, after speaking on a online chat I got another email address. Got a reply from them a few days later saying they would look into it, weeks later nothing, finally got a reply saying the fitter had been emailed, heard nothing from the fitter so contacted him on the number they had given, he said he would get back to me when he could come and look over a week later and nothing. Tried calling the aftercare team again they don’t answer. Avoid this company and avoid the Northampton store they are lovely to you when they want your money but don’t care afterwards, I have complained to the financial ombudsman let’s see if they can help.
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