Poor information on delivery - last minute call and didn’t arrive for ages. Dreadful attitude of one of the delivery man - made little effort to bring sofa in. Claimed his wages had been cut due to a sofa at a previous delivery being damaged. Dread to think how management treat staff for them to take it out on elderly customers. Despite many weeks of having waited for sofas he was readily happy to take sofa back rather than try. Watched his colleague bring the tricky one in and the rest and didn’t help one bit. Very difficult to get through to someone to complain and when you do get through no one gets back to you.