Purchased 3 piece sofa in Feb 2019, it was delivered on time in May 19. We received a further letter stating all 3 pieces needed replacements parts. In Oct 19 a repair man came to the house and replaced a part on one sofa. On looking at the second he noted there was a spring sticking out and would not touch it stating "it needed a complete new inner housing unit". We have never heard anything since, the sofa is sinking in the middle, I have emailed aftercare team 3 times with the standard response stating "we will be in contact in 7 working days". We have waited several months with no response, tried calling the aftercare team but after being on hold for 20 each time I have hung up. I have photographic evidence of the emails, the damaged sofa and screenshots of the call waiting times. DO NOT PURCHASE FROM SCS!!! Attached phots of the spring sticking out and the parts the repair man left inside the sofa.