The aftercare team are a bunch of lying idiots I have a problem with the back of my chair and some joker came out he agreed that the back was rocking took the chair apart took photos of various stages and when he put it back together it was still the same then changed his tune and decided it was maufactur measurement and it was meant to have a massive gap from the back to the arm I asked why sofa didn't have this gap and wasn't moving like the chair back he look confused and could not answer and left saying it was new so had good guarantee just call them again I rang as soon as he left that's were the fun begins your on hold for anything from 10 to 30 minutes then someone answers and I'm sure they get a bonus for lying I have had to go through this 5 times so far as when they say they will call back they never do