My sofa was delivered on 20.1.2020. Once unpacked, the delivery driver immediately noticed a tear in the leather, he gave me reassurance took one photo and said SCS aftercare team would be in contact with me. I received no calls and I have had to chase the aftercare team every step of the way. Two weeks in I was told SCS could not make any decisions about a replacement until they had 3 photos of the tear, what a shame their delivery drivers didn't know this? As someone who is not technically minded, taking and uploading photos was a difficult for me, when I advised the after care team of this I received a curt response advising nothing would move forward without this. It is now the 17.2.2020 and finally today I have received a call to tell me a new sofa will be ordered and delivery in approximately 12 weeks. The attitude of staff in the aftercare team when you finally get through has been appalling. I have had to write to SCS headoffice and area manager before a resolution was found. I would never use this company again and would urge others to avoid them. I was made to feel as if I was asking for something unreasonable, when all I wanted was a replacement sofa for one that was clearly faulty on delivery. What a shame, I will always read reviews before buying in the future and the reviews I have so far read for this company have been horrendous.