We bought the sofas, within the first week the springs came undone and the footstool was ripped on delivery, we called and emailed numerous times, they kept making appointments and sending people to take looks at it, the eventually fixed it after 3/4 months, but they didn't fix all of it, they sent out another guy from another company to fix it and they aren't able to fix it. They said to ask for refund or get it replaced. This has been over 6 months now, and the sofa still has its stitching undone from when the guy came to look at it. We have had warranty with this but by the time they have had get it replaced or have at least done something, the warranty will run out. They have lied numerous times and its a joke.