Dear Sir / Madam, I am writing to you to raise an issue about: In-store - Flooring The issue that I have experienced was: Ordered and paid for carpets, total £1,438.07 order number S0056-4308296 on 27/1/2020.was sent via e-mail confirmation and fitting date of 10/2/2020 by chris topps. and a price of £211.25 for fitting as we supplied our own underlay.Took day off work,midday no one arrived.Tried ringing no answer so went to the store,was told it was never ordered showed them the e-mail of confirmation i had and was told it would now be the 18/2/2020.Told them that wasnt good enough as I was looking after my disabled aunty as my father was in intensive care I had lifted all the old carpets and furniture was stacked in the garage.I waited instore while they contacted a few colleagues people.It was then confirmed a fitter would come on 12/2/2020,as it was just another 2 days I arranged for my auntie to stay elsewhere as it wasnt safe enough in our house as it was,Took the day off work,midday no one arrived rung scs store,was told it was ordered and fitter should be on his way and was given fitters number.Rung fitter, was told warehouse wouldnt let the order go out no reason was given.went back to store,salesman showed me e-mail sent by warehouse to store saying only part of the order was there so they decided not to let only part order out.After asking what part order was in they said the bedroom,my response was I need the bedroom carpets fitted today so my aunty can come back, if you cant fulfill that request I would like a refund,he made a few calls and I got the bedroom carpet fitted in the afternoon,and was told the remaining order(living room and hallway) would be fitted 13/2/2020,Took the day off work midday no one arrived so went to store,was told the carpet wasnt at the warehouse yet so couldnt be done it would be in by the 14/2/2020 and would be fitted then.I rang the fitter to make sure this had been confirmed with him,he said yes.My wife made a few complaints through the proper channels no one ever got back,sent an e-mail no one has replied.took the day off friday,fitter arrived but there was no hallway carpet,he fitted the living room carpet and I was told the hallway carpet would be fitted on 18/2/2020.My wife took the day off no one arrived.fitter rung me this morning of the 19/2/2020 to say he had got the carpet and was on his way,then he rung me half hr later and his vehicle had broken down.We have still had no return contact from anyone at scs after many promises that somebody would.We are still waiting for the hallway carpet.Last point the fitting is costing more then quoted due to numerous visits.