Appalling - we bought a suite ready for my husbands 65th they assured us in the branch it would arrive on time, that they would push the order, it was 11 and a half weeks before his birthday. I rang after 4 weeks to check it would come , we had decorated our house throughout, new curtains, fires, other new furniture, flooring, everything completely new, I was put through to head office - who rattled off it would be 12 weeks, it didn’t come for my husbands birthday, they just wanted a sale and told us with reassurances what we wanted to hear, it came a month later after my husbands birthday, so more 15 to 16 weeks delivery. When it arrived in the warehouse, they then couldn’t deliver for another week, I’d never buy anything from here again. They didn’t care.