I have been on the phone for 15 minutes to SCS Wolverhampton. And 12 minutes on the phone to SCS Sunderland. No one answers just puts you on hold. I can understand the wait they must all be trying to complain and some answers . I have never ever has bad service from any company. They said my furniture was delivered January 2015. My house was still being refurbished. My furniture was delivered June 2015 which makes it still under garantee.I paid £250.00 for their insurance and they have brought the delivery date to the buy date. They have no info who signed for this suite which says it all. Please stay clear of this company.I am today notifying The insurance ombudsman and trading standards. I have had enough we are in our 80's and can do without this hassle. Pity you can't use a minus star.