My brother ordered a table and chairs but wanted to cancel due to mum dying and leaving him hers. We were asked to bring in a death certificate which we did but when it came to it they refused to do a refund point blank even though the table is not ready until May. He showed me their terms which did have a sentence to say it could actually be done with written consent but apparently this is not their store’s policy. I then asked for my brother’s signature on the terms and conditions. He found a signature on a receipt but my brother has never read or signed their terms and conditions and has not been given or sent a receipt for his money. In the end they offered a 25% cancellation fee and took back the discount on the carpets. This amounted to £450. The table was £750. At this we walked away. My brother had spent a lot of money with them on carpets alone; £1500 but never again. They were arrogant and totally unsympathetic. My advice would be to stay well clear.