Only just discovered this page. Wish I’d seen it before we purchased our Gplan three piece suite. Cost nearly £3000, purchased Nov 2019. I totally agree that the reviews on Trust Pilot are not genuine, and I’ve looked at the reply’s and I know from experience how insincere they are, asking you to contact them so they can discuss or look into the problem . Did that and they didn’t. Looks good though. We had problems with the suite from week one, sagging, creased. The store didn’t want to know. Customer service sent out a “ technician” who took some photographs, he did not sit on it!!, and said Gplan would want to be involved and to expect a call from them. We heard nothing, when I rang I was told THEY were happy the suite was ok and the case closed!!!! We disagreed and also contacted Gplan, who agreed to contact Scs on our behalf with a view to another inspection. Scs refused and said the case was closed. We contacted CDRL, a dispute resolution provider, who contactEd Scs on our behalf. Unfortunately then came lockdown before Scs replied. Because of the stress this has caused and the fact the Gplan suite is totally uncomfortable and give no support either from the seats or back cushions we have decided to bite the bullet, burn the suite, and make sure that we never go within miles of this money grabbing, uncaring liars every again. Don’t be like us, I hope at least a few people learn from our very expensive mistake of using this store.